Kilburn Florist Privacy Policy

Introduction

At Kilburn Florist, we recognise the importance of protecting the personal data and privacy of our customers. This Privacy Policy explains how Kilburn Florist collects, uses, stores, and shares your information in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws. This policy is relevant to all customers placing orders with Kilburn Florist from Kilburn and its surrounding districts.

Who We Are

Kilburn Florist operates as a provider of floral products and related services. When you use our services or contact us to place orders, we act as the Data Controller for the personal information you provide to us.

What Data We Collect

We collect and process various categories of personal data based on your interaction with us. This may include:

• Contact Details: such as your name, address, phone number, and delivery address.
• Order Information: records of your purchases, delivery preferences, and order details.
• Payment Information: payment method and transaction details (note: card details are processed securely by third-party payment processors and not stored by Kilburn Florist).
• Communication Records: details of your correspondence with us, such as order confirmations or customer service queries.
• Website Usage Data: information on how you use our website, including technical data such as IP address, browser type, and usage analytics. This data is generally collected through cookies or similar technologies.

Lawful Basis for Processing Your Data

We only process your personal data when there is a lawful basis to do so under Article 6 of the GDPR. The primary lawful bases that apply to Kilburn Florist's processing include:

• Performance of a Contract: We process your data to fulfil orders and deliver our products and services to you.
• Legal Obligation: We may process certain data to comply with statutory and accounting obligations.
• Legitimate Interests: We may use your data for marketing (where permitted), to improve our services, and operate our business effectively, provided your rights do not override these interests.
• Consent: Where required, for example, for certain types of marketing communications, we will obtain and rely on your explicit consent.

How We Use Your Data

Your data is used for the following purposes:

• Processing and fulfilling your orders
• Delivering orders to the specified recipient addresses
• Processing payments securely
• Providing customer support and responding to your queries
• Notifying you about order updates or changes to our services
• Improving our products, website, and customer experience
• Sending occasional marketing communications, if you have opted in
• Complying with legal and regulatory requirements

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Basic order and transaction details may be kept for up to seven years to comply with our legal and financial obligations. Data used for marketing purposes will be retained until you withdraw your consent or unsubscribe. When your data is no longer required, it will be securely deleted or anonymised.

Third-Party Processors

To provide our services, we may share your personal data with trusted third parties, including:

• Payment service providers for secure payment processing
• Delivery companies to ensure your orders are delivered efficiently
• IT and website service providers who support our business infrastructure
• Professional advisors such as accountants, in connection with our statutory obligations

All data processors are bound by strict contractual obligations to only process your data as instructed by Kilburn Florist and to follow appropriate security measures. We do not sell or disclose your personal data to third parties for their own marketing purposes.

International Data Transfers

Your personal data will generally be stored and processed within the United Kingdom. If, in rare circumstances, data is transferred outside the UK or EEA, we ensure that appropriate safeguards are in place as required by law.

How We Protect Your Data

We employ appropriate organisational and technical security measures to safeguard your personal data from loss, misuse, unauthorised access, disclosure, or destruction. These measures are regularly reviewed and updated in line with industry standards.

Your Data Protection Rights

As a data subject under the GDPR, you have several rights concerning your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete personal data.
• Right to Erasure: Request the deletion of your personal data where there are no overriding legal grounds for its retention.
• Right to Restrict Processing: Ask us to restrict the use of your data in certain circumstances.
• Right to Data Portability: Request a copy of your personal data in a commonly used and machine-readable format.
• Right to Object: Object to certain types of processing, such as marketing communications.
• Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

If you wish to exercise any of these rights, or have any queries about how we use your data, please contact us using the details provided on our website or at our physical store.

Changes to This Policy

We may review and update this Privacy Policy in response to changes in the law, regulatory guidance, or our data processing practices. Updated versions will be made available on our website. Please review this policy periodically to stay informed of how we protect your data.

Contact and Complaints

If you have questions about this policy or your data, or if you believe your data protection rights have not been respected, please contact us directly at our store or via our website. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) or the relevant data protection authority in your area.

Your trust is very important to us. Thank you for choosing Kilburn Florist.