At Kilburn Florist, we understand that every floral gift is special. As a trusted local florist serving households and businesses in the Kilburn area, our top priority is ensuring every bouquet and arrangement reaches you in peak condition. We proudly offer a fresh flowers guarantee, so you can buy with confidence, knowing your satisfaction is at the heart of our service.
Despite our best efforts to pack and deliver your flowers with great care, on rare occasions, orders may arrive with damage or not meet our freshness standards. Should this happen, we ask that you inspect your delivery promptly upon arrival. If your flowers are damaged or wilting when received, please contact us within 24 hours of delivery. To help us resolve the issue swiftly, please provide a detailed description and, if possible, clear photos of the problem. This allows us to confirm what went wrong and put things right as quickly as possible.
We pride ourselves on delivering only the freshest flowers to your doorstep in Kilburn. Our arrangements are guaranteed to stay fresh and beautiful for at least 5 days from the time of delivery, provided simple care instructions are followed. If you find that your flowers do not meet this standard within that window, let us know promptly. Your peace of mind is important to us, and we’ll be happy to help.
If you receive an order that is damaged, fails to meet our freshness guarantee, or is not what you expected, you may choose between a full refund or a replacement arrangement. We are committed to putting things right quickly, so simply tell us your preference when contacting us about the issue. Refunds are generally processed to the original payment method within a few business days of approval. If you opt for a replacement, we’ll arrange prompt redelivery at no extra charge, ensuring you always enjoy flowers of the highest quality.
Your feedback matters to us, whether it’s to resolve a problem or simply help us improve. If you’re unhappy with any aspect of your order or our service, please reach out within 48 hours of receiving your flowers. To help us address your complaint effectively, include your order details and a description of the issue. Our team will review your message and respond as soon as possible, usually within one working day. We aim to resolve all complaints promptly and to your complete satisfaction.
Kilburn Florist is dedicated to delivering fresh blooms and reliable service every time. Our longstanding reputation is built on care, attention to detail, and a deep commitment to the households and businesses of Kilburn. Thank you for trusting us to bring a touch of floral beauty to your special moments, and for giving us the opportunity to make things right should any issue arise.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
