These Terms and Conditions govern your use of the Kilburn Florist website and the purchase of flower delivery services from us for Kilburn and its surrounding areas. By placing an order with Kilburn Florist, you agree to be bound by these terms, which are designed to protect both the customer and our business, and to ensure smooth and reliable service for all online flower delivery in Kilburn.
References to 'we', 'our', 'us', or 'Kilburn Florist' refer to the legal operator of the Kilburn Florist website. References to 'you', 'your', or 'customer' pertain to the person placing an order or browsing on the website. Please read these terms carefully as they contain important information about your rights and obligations in relation to your purchase.
Note: These Terms and Conditions apply to all orders placed on our website for delivery addresses in Kilburn and nearby locations serviced by Kilburn Florist.
All flower arrangements, bouquets, gifts, and related items available for purchase on our website are subject to availability. To initiate an order for online flower delivery in Kilburn or the surrounding area, the following process must be followed:
It remains the responsibility of the customer to ensure that all order details are correct prior to submission. Any errors in recipient addresses or delivery instructions may cause delays or failed deliveries, for which Kilburn Florist cannot accept responsibility.
Kilburn Florist endeavors to ensure all product images, descriptions, and prices are accurate. Due to the seasonal and perishable nature of flowers, certain blooms, colours, or packaging may not be exactly as depicted on the website. In such cases, Kilburn Florist reserves the right to substitute items with items of equal or greater value, maintaining the aesthetic and overall theme of your chosen arrangement.
If a significant substitution is required, we will attempt to contact you using the contact information provided at checkout. If we are unable to make contact, your order may be prepared using suitable replacements.
Payment is required in full at the time of ordering via our website’s secure payment gateway. Accepted forms of payment may include credit cards, debit cards, and other online payment options specified at checkout.
All prices on the website are stated in pounds sterling (GBP) and include VAT where applicable. Prices are correct at the time of publication but are subject to change without notice. The final price payable is confirmed at the time of order submission and stated in the order summary.
Kilburn Florist reserves the right to decline any order or payment, or to request additional verification information should any payment or ordering irregularities arise. Orders for online flower delivery in Kilburn and surrounding areas will not be dispatched until payment has been received and verified in full.
We offer flower delivery services throughout Kilburn as well as designated surrounding areas. Delivery charges, where applicable, will be detailed at checkout before you confirm your purchase.
Delivery times and dates are offered on an estimated basis and are not guaranteed. Whilst we make every effort to deliver your order on your requested date and time, circumstances outside our control (such as traffic disruptions, extreme weather, or supplier delays) may cause delays. In such cases, we will update you as soon as possible. We are unable to accept responsibility for late deliveries arising from circumstances beyond our control.
It is the customer’s responsibility to provide complete and accurate delivery details. In cases where a recipient is not available at the time of delivery, we may leave the flowers with a neighbour, in a secure location, or follow other delivery instructions if provided. Where delivery is not possible, we will attempt to contact you or the recipient for further instructions. Any additional redelivery fees may apply.
Your satisfaction is important to us. If you wish to cancel or amend your order, please contact us as soon as possible after placing your order. The ability to cancel or amend an order depends on the status of your order:
In the unlikely scenario that Kilburn Florist needs to cancel your order, you will be provided with a full refund and, where possible, an explanation of the reason for cancellation.
Due to the perishable nature of flowers and floral gifts, returns are generally not accepted. If the flowers or items received do not correspond with your order, arrive in an unsatisfactory condition, or are otherwise not as described, please notify us within 24 hours of delivery, providing details and supporting photos if possible. We will review your complaint promptly and, if appropriate, offer a replacement or refund in accordance with your statutory rights.
Kilburn Florist will not be held responsible for damage stemming from incorrect handling or storage of floral arrangements after delivery has taken place. Please ensure recipients are informed of appropriate care instructions with each delivery.
Kilburn Florist’s liability in connection with any order is strictly limited to the value of the products purchased. We will not be liable for any indirect or consequential losses or damages that may arise from the use of, or inability to use, the website or from any delivery delays, product substitutions, or cancellations, except where such liability cannot be limited or excluded by law.
Nothing in these Terms and Conditions limits or excludes Kilburn Florist’s liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
All content on the Kilburn Florist website, including images, product descriptions, designs, and logos, are the intellectual property of Kilburn Florist or its licensors. Use of any material without our express permission is prohibited. You may use the website for lawful purposes only and must not misuse it in any way that is unlawful, fraudulent, or harmful.
Your privacy is important to us. Kilburn Florist's practices regarding the collection, use, and storage of your personal data are described in our Privacy Policy. By placing an order, you consent to us processing your information as necessary to fulfil your order and provide customer service.
Kilburn Florist reserves the right to update or amend these Terms and Conditions at any time. Any changes will take immediate effect upon being posted on our website. It is your responsibility to review these terms before placing each order to ensure you are aware of any updates that might affect your rights or obligations.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms, website usage, or services (including disputes relating to non-contractual obligations) will be subject to the exclusive jurisdiction of the courts of England and Wales.
This agreement is intended for online flower delivery customers located in Kilburn and surrounding areas served by Kilburn Florist.
These Terms and Conditions constitute the entire agreement between you and Kilburn Florist regarding your use of our website and ordering services. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Should you have any questions or require clarification regarding these Terms and Conditions, please consult our website for further guidance or contact our customer service team using the details provided online.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kilburn, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kilburn.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
